Customer Service Representative

As a Customer Service Representative at Sila Heating, Cooling & Plumbing, you will handle inbound customer calls related to HVAC, plumbing, and electrical services. Your responsibilities include scheduling appointments using ServiceTitan, resolving customer inquiries, maintaining accurate records, and promoting additional services. The role emphasizes providing exceptional customer service and supporting a positive team environment.

• Full-time, year-round position
• Medical, dental, and vision benefits
• Paid Time Off and paid holidays
• 401(k) with company match
• Ongoing training and career growth opportunities
• Supportive team environment with opportunities to advance

• No salary listed
• Experience with ServiceTitan is required, which may limit candidates without this specific background
• The role requires handling customer concerns, which may involve high-pressure situations