HHiring Reality
← Scaleway

Cloud Support Specialist

Scaleway
Location
Paris
Posted
1 month ago
Department
Operations
What they actually want (must-haves)
  • Proficiency in French and English
  • Basic knowledge of hardware or software
  • Comfortable using ticketing tools
  • Experience with operating systems, Linux systems, and virtualization systems
  • Knowledge of network administration and IP address management
  • Ability to analyze and diagnose complex technical issues
What the job really is

As a Cloud Support Specialist at Scaleway, you will be responsible for providing high-quality customer support related to cloud infrastructure and products. Your daily tasks will include diagnosing technical issues, guiding customers through resolutions, and collaborating with internal teams to improve support processes. You will act as a technical point of contact for customers, handling requests via a ticketing system and phone.

Benefits
  • Hybrid work: up to 3 days of remote work per week
  • Spacious, dynamic workspaces with outdoor spaces and bike parking
  • Healthy meal service at headquarters and breakfast available year-round
  • Access to gym, daycare places, and discounted services for caring services
  • Opportunities for internal mobility within the Iliad Group
Things to weigh
  • No salary listed
  • Background check is mandatory
  • Role involves handling multiple requests simultaneously
  • Focus on customer service may limit technical development
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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