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← Saviynt

Technical Support Engineer (PAM)

Saviynt
Location
Bengaluru
Posted
26 days ago
Department
Customer Support
What they actually want (must-haves)
  • Bachelor's degree and 3+ years of related experience; or an advanced degree without experience; or equivalent work experience
  • Proven experience in a technical support or similar customer-facing technical role
  • Experience supporting complex software applications in an enterprise environment
  • Demonstrated ability to understand and troubleshoot technical challenges
  • Experience with identity and access management (IAM) concepts and technologies
  • Familiarity with cloud platforms like AWS, Azure, or GCP
Nice to have
  • Basic knowledge of scripting or programming languages for tool development
What the job really is

As a Technical Support Engineer at Saviynt, you will investigate and resolve technical issues reported by customers, guiding them through complex scenarios related to the Saviynt platform. You will collaborate with engineers to troubleshoot problems, document recurring issues, and develop technical documentation. Engaging directly with customers, you will ensure timely resolutions while contributing to product development through feedback and insights gained from your interactions.

Things to weigh
  • No salary listed
  • Dynamic work environment may require adaptability to change
  • Role involves direct customer interaction which may be challenging
  • Position requires adherence to security and compliance policies
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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