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Customer Success Advisor

Safe
Location
Remote, Americas
Posted
14 days ago
Department
Customer Success Management
What they actually want (must-haves)
  • Experience in customer success or account management, preferably in a technology or cybersecurity context
  • Strong communication skills to build relationships with CISOs, CIOs, and IT operational teams
  • Ability to drive key metrics such as GRR, NRR, and value realization
  • Experience in reconciling differing success definitions among stakeholders
  • Ability to become a platform expert and help customers achieve self-sufficiency
Nice to have
  • Experience with the CTEM platform or similar cybersecurity tools
  • Familiarity with risk management and compliance frameworks
  • Experience in a fast-paced startup environment
What the job really is

As a Customer Success Advisor at Safe, you will be responsible for ensuring the success of enterprise customers using the CTEM platform throughout its lifecycle. This includes building relationships with key stakeholders, acting as the voice of the customer, and driving key metrics related to customer success. You will also assist in resolving deployment issues and communicate customer needs to the product management team.

Benefits
  • Meaningful Equity
  • Unlimited Leaves
  • Comprehensive Benefits including top-tier medical insurance and wellness benefits
  • Career Trajectory with opportunities for advancement
Things to weigh
  • No salary information provided
  • High-intensity, mission-driven culture may not suit everyone
  • Role requires ownership and accountability, which may be demanding
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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