HHiring Reality
← Rover

Trust and Safety Agent - French Speaking (Mon-Fri)

Rover
Location
Spain
Posted
26 days ago
Department
Trust & Safety
What they actually want (must-haves)
  • Fluent in French
  • Experience in de-escalation
  • Ability to handle sensitive conversations
  • Impartial and empathetic approach
  • Strong problem resolution skills
What the job really is

As a Trust and Safety Agent at Rover, you will be responsible for providing excellent customer care by resolving sensitive issues related to safety incidents involving animals and people. Your role involves investigating complex cases, offering assessments and guidance, and ensuring adherence to marketplace standards and policies. You will engage in challenging conversations and work to find solutions that benefit both customers and the company.

Things to weigh
  • Role may require working outside of normal business hours, including weekends and holidays
  • Focus on sensitive and complex casework may lead to emotionally challenging situations
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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