Associate Director, Customer Experience Operations

As the Associate Director of Customer Experience Operations at Ro, you will oversee the performance and evolution of outsourced Member Experience operations, collaborating with BPO providers to ensure high-quality care. Your role involves leading senior Customer Experience Leaders, setting operational rhythms, and streamlining workflows while leveraging data to enhance both patient and team experiences.

• Target base salary of $152,000 - $175,000
• Competitive equity and benefits package
• Flexible work location with in-person collaboration opportunities for tri-state area employees

• No specific mention of required years of experience
• The role requires collaboration with multiple external partners, which may introduce variability in operations
• The focus on BPO may limit direct engagement with internal teams