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Technical Customer Support Specialist III – DAI Help Desk and Reporting SME

Redwoodstrategygroup
Location
Washington, D.C.
Posted
17 days ago
Department
DHRA
What they actually want (must-haves)
  • Experience providing Tier 1 technical support
  • Knowledge of Procure-to-Pay (P2P), Cost Accounting (CA), and Oracle Time and Labor (OTL)
  • Ability to troubleshoot and resolve technical issues
  • Experience with customer relationship management and ticketing systems
  • Strong communication skills for customer interaction
  • Familiarity with Oracle R12 Contract Lifecycle Management, Purchasing, and iProcurement
What the job really is

The Technical Customer Support Specialist III will provide Tier 1 support for the Defense Agencies Initiative (DAI), focusing on Procure-to-Pay, Cost Accounting, and Oracle Time and Labor issues. Responsibilities include troubleshooting and resolving technical problems, managing customer issues through a ticketing system, and serving as a subject-matter expert for OBIEE reporting. The role also involves training users, developing reports, and assisting with account support and onboarding processes.

Benefits
  • Competitive salaries
  • Medical, dental, and life insurance plans
  • 401k matching
  • Generous leave programs
  • Tuition reimbursement
  • Professional development opportunities
Things to weigh
  • Role heavily focused on support and troubleshooting rather than development or strategic initiatives
  • Specific knowledge of Oracle systems required, which may limit broader tech exposure
  • No salary listed in the posting
  • Position involves significant interaction with government agencies, which may have unique challenges
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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