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← Redwoodcu

Member Service Center Representative (Call Center)

Redwoodcu
Location
Napa, California
Posted
27 days ago
Department
Member Service Center
What they actually want (must-haves)
  • High school diploma or closely related field
  • Minimum of two years of call center, retail, or clerical experience in a customer service environment
  • Ability to answer the telephone within established performance and service guidelines
  • Ability to complete phone transactions accurately and efficiently
  • Ability to provide basic level technical support of online and mobile banking platforms
  • Ability to maintain professional control of member conversations and follow accurate procedures
What the job really is

The Member Service Center Representative at Redwood Credit Union will handle routine and specialized telephone requests, process member transactions, and provide education on lending and membership information. The role involves delivering excellent member service, cross-selling products, and performing back-office tasks, all while adhering to established performance guidelines and maintaining documentation.

Benefits
  • Competitive medical, dental, and vision insurance, mental health offerings
  • Employee performance incentive plan
  • Salary Advancement– Merit increase based on performance
  • 401(k) program with employer match
  • Competitive PTO accrual plus 11 paid company holidays and your birthday off
  • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
Things to weigh
  • Part-time position (24 to 25 hours per week) may not be suitable for all candidates
  • No mention of remote work options
  • No specific details on career advancement opportunities
  • The role may involve handling complaints and problems, which can be challenging
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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