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← Redwoodcu

Member Service Center Representative (Call Center)

Redwoodcu
Location
Napa, California
Posted
1 month ago
Department
Member Service Center
What they actually want (must-haves)
  • High school diploma or closely related field
  • Minimum of two years of call center, retail, or clerical experience in a customer service environment
  • Ability to talk on the phone
  • Ability to use a computer keyboard and calculator
What the job really is

The Member Service Center Representative at Redwood Credit Union will handle routine and specialized telephone requests, process member transactions, and provide education on lending and membership information. Responsibilities include answering calls, resolving member issues, cross-selling products, and performing back-office tasks while adhering to service guidelines and maintaining documentation.

Benefits
  • Competitive medical, dental, and vision insurance, mental health offerings
  • Employee performance incentive plan
  • Salary Advancement– Merit increase based on performance
  • 401(k) program with employer match
  • Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  • RCU employees are eligible for discounts on loans and other financial products
Things to weigh
  • Part-time position with 24 to 25 hours per week
  • No visa transfers or sponsorships offered for this position
Job score2.4/5
Benefits4/5
Freshness1/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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