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Director, Customer Success (Connection Networks)

Redoxengine
Location
Remote
Posted
9 days ago
Department
Customer Success Management
What they actually want (must-haves)
  • Experience in customer success or relationship management within healthcare or technology sectors
  • Strong communication and interpersonal skills to build relationships with hospital IT and integration teams
  • Ability to work independently in a high-ambiguity environment
  • Experience in developing strategies for customer engagement and relationship building
What the job really is

The Director of Customer Success for Provider Networks at Redox will establish a new relationship function focused on engaging provider systems like hospitals and health systems. This role involves building trust with IT and integration teams, ensuring providers are informed about Redox capabilities, and facilitating references and introductions for Redox customers. The position is high-ownership and requires defining engagement strategies from the ground up, starting with a targeted group of health systems.

Things to weigh
  • High-ownership role with significant ambiguity
  • No existing relationship function for provider systems at Redox
  • Potential for role to evolve into a full team if successful
  • Remote position limited to candidates residing in the continental U.S.
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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