Associate Production Support Engineer, Tier I

As an Associate Production Support Engineer, Tier I at Redox, you will serve as the first line of technical support for customers, addressing connectivity, configuration, and messaging issues while monitoring production feeds. Your role will involve using technical troubleshooting skills to quickly diagnose problems and leveraging communication skills to educate customers on self-service tools for issue resolution, contributing to a collaborative team environment.

• 100% remote first culture
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days
• R^Charge (6 weeks paid sabbatical + stipend)
• 401k match 50% for up to 8% on Day 1

• Role is focused on Tier I support, which may limit exposure to more advanced technical challenges.
• The shift towards a self-service support model may require adaptability in customer interactions.