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← Quandri

Lead Customer Success Manager

Quandri
Location
Canada Remote
Posted
16 days ago
Department
CX
Salary
$145,000 - $175,000
What they actually want (must-haves)
  • 5+ years experience in Customer Success or Account Management within a SaaS environment
  • Minimum of 3 years managing strategic enterprise accounts
  • Knowledge of insurance brokerage workflows or related financial services industries
  • Strong data-literacy with the ability to analyze product metrics
  • High level of ownership and accountability
  • Proficiency in Microsoft Word, Excel, Powerpoint or G-Suite equivalents
What the job really is

The Enterprise Customer Success Manager at Quandri is responsible for managing large enterprise accounts, particularly in the US market. This role involves engaging with C-Suite stakeholders, driving product adoption, and ensuring customer success through tailored success plans and strategic conversations. The position requires a strong focus on customer retention, revenue growth, and collaboration with various internal teams to enhance the customer experience.

Benefits
  • OTE range of $145,000 - $175,000 CAD
  • Employee stock options based on experience level
  • Comprehensive health benefits including $500 Lifestyle Spending Account
  • Four weeks of paid vacation per year
  • Work anywhere in the world for 60 calendar days of the year
  • Parental leave top-ups: 6 months for birthing parents, 8 weeks for non-birthing parents (up to $100,000 annual salary)
Things to weigh
  • Role involves significant travel across North America
  • Fast-paced environment may require adaptability to change
  • Focus on AI-first thinking may require a learning curve for those unfamiliar with AI applications
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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