HHiring Reality
← Qonto

Customer Care Manager — French Market - fixed-term contract

Qonto
Location
Barcelona
Posted
18 days ago
Department
Customer Service - Spain 🇪🇸
What they actually want (must-haves)
  • At least 2 years of experience in Customer Care, Customer Support or Customer Operations
  • Comfortable handling complex customer cases, investigations or Level 2 escalations
  • Experience reviewing support quality, coaching colleagues or delivering structured and actionable feedback
  • Analytical and pragmatic problem-solving skills
  • Fluent in French
  • Comfortable using tools such as Zendesk, Excel and Notion or their equivalents
Nice to have
  • Experience in fintech, payments, SaaS or another complex product environment
What the job really is

As a Customer Care Manager for the French market at Qonto, you will enhance the quality of frontline Customer Care operations by providing Level 2 support, conducting quality analysis, and coaching external partner Team Leads. Your role involves resolving complex customer cases, improving support processes, and collaborating with Product and Tech teams to address potential product issues.

Things to weigh
  • Fixed-term contract may imply limited job security
  • Role combines hands-on support with coaching, which may not suit all candidates
  • No specific salary or benefits mentioned in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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