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← Protolabs

Customer Success Partner

Protolabs
Location
Maple Plain, MN
Posted
20 days ago
Department
Customer Support
What they actually want (must-haves)
  • U.S. Citizenship or lawful permanent residency
  • Ability to provide high-quality customer service through phone and email
  • Problem-solving skills
  • Proficiency in using a computer keyboard, monitor, and mouse
  • Ability to lift and/or move up to 25 pounds
What the job really is

The Customer Success Partner at Protolabs plays a crucial role in enhancing the customer experience by providing high-quality service through phone and email. This position involves supporting customers and internal teams, ensuring smooth operational processes, and empowering customers to transition from ideas to production. The role requires on-site work initially, transitioning to a hybrid model after training.

Things to weigh
  • Five day/week on-site expectation during training
  • Hybrid work model after training
  • Role requires interaction with manufacturing areas, which may involve exposure to noise and machinery
  • ITAR compliance limits eligibility to U.S. citizens and permanent residents only
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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