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Customer Service Specialist- Bilingual

Protective
Location
Work From Home
Posted
23 days ago
Department
Customer Support/Operations Generalist (P&C)
What they actually want (must-haves)
  • Full fluency in Spanish and English
  • Strong multitasking skills
  • Comfortable working with multiple technology systems
  • Demonstrate ownership and a proactive approach to problem resolution
What the job really is

As a Customer Service Specialist, you will provide exceptional service to customers primarily over the phone, addressing inquiries, resolving problems, and ensuring customer satisfaction. The role requires strong multitasking skills and the ability to work with multiple technology systems while demonstrating ownership and a proactive approach to problem resolution. Fluency in both Spanish and English is essential for this position.

Benefits
  • Comprehensive health, dental and vision insurance
  • Mental health benefits and an employee assistance program
  • Paid time off, paid parental leave, short-term disability, and a cultural observance day
  • Contributions to healthcare accounts
  • Pension plan
  • 401(k) plan with Company matching
Things to weigh
  • Work from home position may require self-discipline and effective home office setup
  • Eligibility for certain benefits may vary by position
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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