HHiring Reality
← Propellerhead

Support Engineer

Propellerhead
Location
Auckland, NZ
Posted
21 days ago
Department
Optimisation
What they actually want (must-haves)
  • 3-5 years' experience in a support or SRE-adjacent role, or in a software engineering role with operational responsibility
  • Strong technical troubleshooting skills
  • Experience with client engagement
  • Ability to own incidents from triage through to resolution
What the job really is

As a Support Engineer at Propellerhead, you will be responsible for operating and improving production systems while providing business hours support to clients. Your role will involve incident management from triage to resolution, contributing to DevOps activities, and enhancing system reliability and observability. You will collaborate closely with System Reliability Engineers and other specialists in a hybrid work environment, requiring regular in-office attendance in Auckland.

Benefits
  • Innovative team culture focused on learning and collaboration
  • Opportunity for professional growth and development
  • Fortnightly knowledge sharing sessions with lunch
  • Competitive salary
  • Employee Share Purchase Scheme offering
  • Hybrid working model with in-office and remote work options
Things to weigh
  • Regular in-person office attendance required
  • Candidates may need to undergo background checks and provide evidence of qualifications
  • Cover letter required for application review, and AI-generated content is discouraged
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Propellerhead?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →