HHiring Reality
← Pointclickcare

Sr. Provider Customer Success Manager - Payer, Provider & Convener

Pointclickcare
Location
Remote, USA
Posted
2 months ago
Department
Customer Success
Salary
$118,000 - $132,000
What they actually want (must-haves)
  • 5+ years of healthcare industry experience in customer-facing, consulting, account management, customer success, operational leadership, or strategic partnership roles with a strong enterprise/strategic account focus
  • Direct experience working with or within health systems, Accountable Care Organizations (ACOs), physician groups, or provider risk arrangements
  • Demonstrated ability to build credibility and influence executive and senior leadership stakeholders
  • Strong knowledge of healthcare operations, care delivery, reimbursement models, provider economics, and healthcare technology ecosystems
  • Exceptional communication, presentation, relationship-building, and stakeholder management skills
  • Strong project management, organizational, and strategic planning capabilities
Nice to have
  • Direct experience supporting Accountable Care Organizations (ACOs), Risk-Bearing Entities (RBEs), Clinically Integrated Networks (CINs), or other value-based care models
  • Deep understanding of population health management, quality improvement programs, healthcare performance measures, and value-based reimbursement frameworks
  • Experience working with Skilled Nursing Facilities (SNFs), post-acute providers, care transitions, discharge planning, or care coordination initiatives
  • Familiarity with PointClickCare, PAC technology, EHR platforms, interoperability solutions, or healthcare SaaS applications
  • Clinical operations, healthcare applications, consulting, or implementation experience
What the job really is

The Senior Enterprise Customer Success Manager at PointClickCare will act as a strategic advisor to healthcare organizations, managing complex relationships and driving the adoption of PointClickCare solutions. This role involves engaging with C-suite stakeholders, developing strategic account plans, and facilitating collaboration across various healthcare entities to improve care coordination and outcomes. The manager will also analyze performance data to identify improvement opportunities and advocate for customer needs within the organization.

Benefits
  • Base salary range of $118,000 - $132,000 + bonus + benefits
  • Total rewards package includes various components beyond base salary
Things to weigh
  • Approximately 30% travel required for customer engagements and industry events
  • The role requires strong executive presence and comfort engaging with C-suite stakeholders
  • The position is not a traditional customer success role, focusing more on strategic advisory than typical account management tasks
Job score3.2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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