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Intermediate Help Desk Technician

Pingwind
Location
Quantico VA
Posted
19 days ago
Department
IT Support
Salary
$48K -66K
What they actually want (must-haves)
  • Active TS/SCI clearance
  • Security+ CE, Network+ CE, or ITIL 4 Foundation certification (minimum one required)
  • Associate's degree or higher in Information Technology, Cybersecurity, Computer Science, or a related discipline
  • Minimum of three years of specialized experience in system administration, network administration, or service desk operations within Federal or DoW environments
  • Expert-level knowledge of DAF cyber enterprise policies and procedures
  • Knowledge of DoW and DAF end-user configurations and troubleshooting methods
Nice to have
  • Experience supporting DAF or AFOSI users and mission environments
  • Experience supporting executive/VIP users, mobile devices, and VTC services
  • Working knowledge of incident, problem, change, and knowledge management based on ITIL practices
  • Additional relevant CompTIA, ITIL, HDI, Microsoft, or endpoint-support certifications
What the job really is

The Intermediate Help Desk Technician will provide IT support at the Russell-Knox Building, acting as the primary point of contact for users seeking technical assistance. Responsibilities include diagnosing and resolving issues, maintaining ticket records, supporting executive and mobile-device users, and ensuring compliance with cybersecurity procedures while delivering professional customer service.

Benefits
  • Eleven Federal Holidays
  • Paid Time Off accrued each pay period
  • Parental Leave
  • Three medical plan choices with generous employer contribution
  • Dental and Vision Insurance
  • Company paid Short-Term and Long-Term Disability
Things to weigh
  • Salary range provided is broad and may not reflect actual offer
  • Role requires working in a classified environment which may involve unique challenges
  • Experience in Federal or DoW environments is mandatory, which may limit candidate pool
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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