Sr. Support Specialist, Phones - Contract

Petvisor

Location

Mexico

Posted

1 month ago

Department

Customer Support

What they actually want (must-haves)

Fluency in English (both written and spoken)
Experience with VoIP, SIP, and PBX systems
Ability to handle complex technical issues
Experience in troubleshooting network and call-quality problems
Availability aligned to North American business hours
Ability to provide own equipment and stable internet connectivity

What the job really is

The Sr. Support Specialist will join the Phones Support team to address complex technical issues related to VoIP, SIP, and PBX systems for multi-site clients. Daily responsibilities include working on support tickets, conducting remote diagnostics, and documenting solutions to enhance team efficiency and reduce escalation volume.

Things to weigh

100% remote position
Contractor role requires self-provided equipment
No external recruiters will be considered

Job score2.4/5

Benefits1/5

Freshness4/5

Career value3/5

Role clarity4/5

Pay transparency0/5

Applying to Petvisor?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume score Generate resume to apply

Job Link →