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Senior Customer Success Manager - Delphix - East

Perforce
Location
Burlington, MA
Posted
18 days ago
Department
Customer Success Management
What they actually want (must-haves)
  • Experience managing and growing customer accounts
  • Ability to engage in strategic conversations about KPIs and success criteria
  • Comfort with renewal conversations including financial terms
  • History of meeting renewal and expansion targets
  • High level of empathy and attention to customer needs
  • Ability to identify and mitigate risk
What the job really is

The Senior Customer Success Manager at Perforce will focus on managing and growing customer accounts in the eastern US region, particularly for Delphix customers. This role involves engaging in strategic conversations about KPIs and success criteria, handling renewal discussions, and ensuring customer satisfaction by addressing their needs and mitigating risks. The position also requires collaboration with various stakeholders to identify growth opportunities and establish trust with customers.

Benefits
  • Medical
  • Dental
  • Vision
  • Retirement benefits
  • Life insurance
  • Wellness programs
Things to weigh
  • No specific salary information provided
  • Role involves handling financial discussions which may require strong negotiation skills
  • Expectations for AI fluency and adherence to governance policies may add complexity to the role
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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