HHiring Reality
← Panopto

Customer Success Manager, Korea (Seoul)

Panopto
Location
Remote - SG
Posted
2 months ago
Department
Account Management
What they actually want (must-haves)
  • Bilingual Communication Fluency: Native-level proficiency in Korean and professional working proficiency in English
  • Data Literacy: Proven capability analyzing customer behavior and trends using tools like Excel, BI dashboards, or CRM platforms
  • Enablement Creation: Experience developing functional customer-facing training tools, guides, or video resources
  • Strategic Problem Solving: A track record of identifying operational problems early and presenting structured, outcome-driven solutions
  • Flexible Operational Style: Comfort working independently within a remote-first, international team structure
  • Travel Readiness: Ability to travel up to 20% across the region to conduct face-to-face strategic reviews with key customer accounts
Nice to have
  • Professional working proficiency in Japanese
  • Direct experience working with Customer Success ecosystems (such as Salesforce or ChurnZero) or learning technologies (LMS/VCMS platforms)
  • A background in instructional design or customer education within a SaaS business model
What the job really is

The Customer Success Manager for the APAC region at Panopto will focus on enhancing customer retention and product adoption among Korean enterprise and higher education partners. This role involves analyzing usage data to create localized strategies, developing educational resources, and managing customer feedback to improve the product experience. The position requires a blend of data analysis, customer engagement, and cross-functional collaboration to drive success in the region.

Things to weigh
  • Role requires strong data analysis skills and a proactive approach to customer engagement
  • High impact role with direct influence on customer retention and product value
  • Remote-first company culture may require adaptability to different time zones
Job score2.2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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