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Principal Technical Account Manager

Outreach
Location
Atlanta, GA
Posted
25 days ago
Department
Technical Support
What they actually want (must-haves)
  • 12+ years in Principal Technical Account Management, Enterprise Program Management, Principal Solutions Consulting, Support Leadership, or related strategic technical roles
  • Proven track record managing highly strategic enterprise customers or large-scale programs
  • Recognized expertise in complex customer environments, integrations, and operational strategy at scale
  • Demonstrated influence across Product, Engineering, GTM, and leadership teams
  • Experience building scalable frameworks, processes, strategies, or organizational programs
  • Strong strategic thinking, executive presence, and organizational leadership
Nice to have
  • Server Operating Systems or experience as a Network or Systems Admin preferred
What the job really is

As a Principal Technical Account Manager at Outreach, you will lead strategic engagements with high-profile enterprise customers, acting as a trusted advisor to both customer executives and internal teams. Your role involves defining customer success frameworks, driving transformational programs, and influencing product direction based on deep customer insights. You will also champion AI adoption and operational excellence within the Technical Account Management organization, while managing complex customer environments and systemic risks.

Benefits
  • Flexible time off
  • 401k to help you save for the future
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • Parental leave program that includes options for a paid night nurse and a gradual return to work
  • Infertility/assisted reproductive services benefit
  • Employee referral bonuses
Things to weigh
  • Role is fully remote but must be located in the EST time zone
  • No specific salary listed
  • The position requires operating with no oversight, which may indicate a high level of responsibility and pressure
Job score3.6/5
Benefits4/5
Freshness4/5
Career value5/5
Role clarity5/5
Pay transparency0/5

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