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Renewals Specialist

Outreach
Location
Atlanta, GA
Posted
27 days ago
Department
Account Managers
What they actually want (must-haves)
  • Experience in customer engagement and account management
  • Strong organizational skills to track and process renewals
  • Ability to collaborate with cross-functional teams
  • Proven problem-solving skills to rebuild value in at-risk accounts
What the job really is

As a Renewals Specialist at Outreach, you will manage the renewal process for existing customers, ensuring contracts are processed on time and addressing any risks to customer relationships. You will collaborate with various teams to enhance renewal processes and utilize AI tools to monitor account health and streamline your workflow. Your success will be measured by renewal rates and the revenue impact of saved renewals.

Benefits
  • Flexible time off
  • 401k to help you save for the future
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • Parental leave program including options for a paid night nurse
  • Infertility/assisted reproductive services benefit
  • Employee referral bonuses
Things to weigh
  • Role is based in Atlanta, GA with a hybrid work model requiring 2-3 days in the office
  • Focus on transactional details may limit strategic engagement opportunities
  • AI tools are used, which may require adaptability to new technologies
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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