HHiring Reality
← Octoenergy

Customer Success Specialist B2C

Octoenergy
Location
Paris (FR)
Posted
16 days ago
Department
Customer Operations
What they actually want (must-haves)
  • Enthusiasm for helping customers
  • Concern for the energy transition
  • Ability to manage residential energy contracts
  • Skills in providing advice on consumption and invoices
  • Experience in customer support
What the job really is

As a Customer Success Specialist at Octopus Energy, you will play a crucial role in ensuring customer satisfaction by managing a portfolio of residential clients. Your daily tasks will involve activating contracts, providing consumption advice, explaining invoices, assisting with payments and social aid, managing relocations, and educating clients about renewable energy specifics.

Benefits
  • Interest in capital
  • Flex-office
  • Excellent health insurance
  • Mobility allowance
  • Partial reimbursement of transport costs beyond the legal minimum
  • Special leave days for personal projects
Things to weigh
  • No salary range provided, fixed salary for all starting employees
  • Focus on finding the right cultural fit ('Octofit') rather than salary
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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