Associate Software Support Representative (Remote - US)

The Associate Software Support Representative at Nextech is responsible for providing frontline support for software applications, addressing customer inquiries and issues via calls, emails, and error reports. This role involves resolving known software issues and escalating more complex problems as needed to ensure customer satisfaction while adhering to relevant regulations.

• Generous annual bonus opportunity
• 401(k) with Employer Match
• 40 hours of paid personal time beginning January 1st of each year
• 15 days of accrued PTO (increasing with years of service)
• 11 paid holidays
• Your Day Your Way - Celebrate a day of cultural or social significance to you

• Position is remote but not available in California
• Role primarily involves support rather than development or engineering tasks