HHiring Reality
← Moneyboxapp

Customer Care Executive

Moneyboxapp
Location
London
Posted
2 months ago
Department
Customer Operations
What they actually want (must-haves)
  • Empathy and a mature approach to customer interactions
  • Ability to handle difficult conversations
  • Strong listening skills
  • Knowledge of Moneybox products and services
  • Experience in resolving complaints and escalations
  • Ability to work collaboratively in a small team
What the job really is

As a Customer Care Executive at Moneybox, you will be part of a dedicated team focused on handling escalations and providing specialized service to customers, particularly those in vulnerable situations. Your day-to-day responsibilities will include de-escalating conflicts, responding promptly to inquiries, and finding creative solutions to complex customer issues while collaborating with other customer-facing teams to improve service quality.

Things to weigh
  • No visa sponsorship available; only UK-based candidates will be considered
  • Role requires handling sensitive situations, including bereavements
  • Pre-employment checks will include criminal record and adverse credit history checks, which may affect suitability for the role
Job score1.8/5
Benefits1/5
Freshness1/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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