HHiring Reality
← Moneyboxapp

Customer Care Team Lead (FTC - Mat Cover)

Moneyboxapp
Location
London Office
Posted
26 days ago
Department
Support Team
What they actually want (must-haves)
  • Experience in customer care or operations management
  • Strong leadership skills
  • Ability to handle sensitive customer situations
  • Commitment to maintaining operational excellence
What the job really is

The Customer Care Team Lead at Moneybox will oversee the Customer Care function within Customer Operations, focusing on complaint handling, Vulnerable Customer operations, and bereavements. This role aims to maintain operational excellence and ensure customers receive a fair and empathetic experience during critical interactions. The position is a maternity cover for 12 months and involves leading a dedicated team.

Things to weigh
  • Role is a maternity cover for 12 months, which may affect job stability
  • Hybrid working policy requires candidates to be based in the UK
  • No visa sponsorship available for this role
  • Conditional job offer based on pre-employment checks, including financial history
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

Applying to Moneyboxapp?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →