HHiring Reality
← Moneyboxapp

Head of Customer Support & Care

Moneyboxapp
Location
London Office
Posted
1 month ago
Department
Support Team
What they actually want (must-haves)
  • Experience in customer support leadership
  • Strong operational leadership skills
  • Ability to develop and implement customer service strategies
  • Experience with training and onboarding functions
  • Empathy and customer-centric mindset
What the job really is

The Head of Customer Support & Care at Moneybox is a senior leadership position responsible for overseeing the Customer Support and Customer Care teams, as well as the Training & Onboarding function. This role focuses on delivering exceptional customer service, managing complex customer needs, and developing a scalable support model that leverages AI and automation to enhance service quality and productivity.

Things to weigh
  • No salary or benefits listed
  • Hybrid working policy requires candidates to be based in the UK
  • Visa sponsorship not available for this role
  • Conditional offer subject to pre-employment checks, including criminal record and credit history
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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