HHiring Reality
← Moneyboxapp

Customer Operations Team Leader (18-month FTC)

Moneyboxapp
Location
London Office
Posted
1 month ago
Department
Customer Operations
What they actually want (must-haves)
  • Experience in a leadership role within customer operations or a similar field
  • Strong problem-solving skills
  • Ability to manage workflows and handle escalations
  • Exceptional customer service skills
  • Experience interacting with external parties such as financial service providers and solicitors
What the job really is

As a Customer Operations Team Leader at Moneybox, you will oversee a team of Executives, providing guidance and support while managing workflows and handling escalations. Your role will involve ensuring efficient back-end processes and delivering exceptional service to customers and third parties, particularly in relation to ISA transfers and home purchasing support. This position is crucial for maintaining the smooth operation of the Customer Operations team and enhancing customer experiences.

Things to weigh
  • The role is an 18-month fixed-term contract
  • No visa sponsorship available, and overseas applications are not considered
  • The position requires candidates to be based in the UK due to the hybrid working policy
  • Pre-employment checks will be conducted, including criminal record and adverse credit history checks
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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