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Senior Technical Support Engineer (Salesforce Platform)

Modeln
Location
Hyderabad India
Posted
13 days ago
Department
Maint. & Support LS
What they actually want (must-haves)
  • 6+ years supporting enterprise-level applications for large corporate customers
  • 3+ years in advanced technical support
  • Strong understanding of the Salesforce platform
  • Salesforce architecture and infrastructure knowledge
  • Security and sharing model expertise
  • User and permission management skills
Nice to have
  • Salesforce Administration certification
  • SaaS application support experience in enterprise global environments
  • API integrations and middleware platform exposure
  • Ticket and knowledge management system experience
  • Process improvement and operational efficiency leadership
What the job really is

The Senior Technical Support Engineer will provide advanced technical support for Model N's Salesforce-based Global Products, focusing on resolving complex issues for SaaS and RMS customers. Daily responsibilities include diagnosing technical problems, mentoring junior engineers, managing customer relationships, and collaborating with various teams to ensure customer satisfaction and drive process improvements.

Things to weigh
  • No salary listed
  • Role involves mentoring junior engineers, which may require additional soft skills
  • Experience with global customers is emphasized, suggesting potential time zone challenges
  • Complexity of issues may lead to high-pressure situations during escalations
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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