Customer Success Manager

As a Customer Success Manager at Megaport, you will be the primary contact for a designated portfolio of customers, focusing on post-sales engagement to drive customer success. Your responsibilities include managing renewals, supporting service performance, and identifying upsell and cross-sell opportunities while maintaining and expanding revenue. You will work closely with a Direct Sales Executive and Solutions Architect to enhance customer satisfaction and promote Megaport's services.

• This is a quota-carrying role with defined revenue targets, which may add pressure to performance.
• The role emphasizes post-sales engagement, which may not appeal to those looking for pre-sales or technical roles.