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Customer Success Public Sector (Brussels)

Malt
Location
Brussels
Posted
2 months ago
Department
Customer Onboarding and Success
What they actually want (must-haves)
  • Experience in customer success or account management
  • Strong understanding of public sector compliance and procedures
  • Excellent communication and interpersonal skills
  • Ability to manage multiple stakeholders and projects effectively
What the job really is

As a Customer Onboarding & Success Manager for the Public Sector at Malt, you will oversee the operational execution and administrative aspects of a key European client contract. Your role involves ensuring compliance with public procedures and serving as the main operational contact for freelancers involved in the agreement. You will also participate in onboarding activities to familiarize yourself with Malt's culture and services.

Benefits
  • Hybrid remote work policy (3 days in office, 2 days remote)
  • 1 month paid sabbatical after 3 years
  • Stock options for all employees
  • Mobility budget for transportation
  • Lunch vouchers (8€/day)
  • Home office allowance of 160€
Things to weigh
  • No salary listed in the posting
  • Role involves strict compliance with public procedures, which may limit flexibility
  • Onboarding process includes a week of training, which may impact immediate productivity
Job score2.6/5
Benefits4/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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