HHiring Reality
← Makpar

Tier 1 Service Desk Specialist

Makpar
Location
Remote, US-Based
Posted
2 days ago
Department
IT
What they actually want (must-haves)
  • Practical experience and training in technical assignments
  • Ability to manage incidents, problems, and service requests
  • Experience with ServiceNow or Remedy for handling tickets
What the job really is

The Tier 1 Service Desk Specialist at Makpar will manage incidents, problems, and service requests while providing administrative and technical support for the Enterprise Service Desk. This role requires the application of fundamental technical concepts and practices, and the work will be performed under supervision. The position is full-time and hourly, focusing on using ServiceNow or Remedy for ticket handling.

Benefits
  • Great benefits package
  • Excellent training and career development opportunities
  • Flexible work schedules
  • Generous compensation package
Things to weigh
  • Position is entry-level and may involve routine tasks
  • Work is performed under supervision, which may limit autonomy
Job score2.8/5
Benefits2/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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