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← Magnetforensics

Manager, IT Support

Magnetforensics
Location
Waterloo / Ontario
Posted
1 month ago
Department
Information Technology
Salary
$100,000 - $150,000
What they actually want (must-haves)
  • Experience in IT support management
  • Strong leadership skills
  • Technical expertise in IT support
  • Ability to improve service delivery and employee experience
  • Metrics-driven approach
What the job really is

The Manager, IT Support at Magnet Forensics will lead a globally distributed team to provide reliable and responsive support to employees. This role emphasizes people leadership, technical expertise, and a focus on metrics to enhance service delivery and employee experience. The position involves a hybrid work model, allowing flexibility in work location while fostering team collaboration.

Benefits
  • Generous time off policies
  • Competitive compensation
  • Volunteer opportunities
  • Reward and recognition programs
  • Employee committees & resource groups
  • Healthcare and retirement benefits
Things to weigh
  • No specific technical stack mentioned
  • Salary range provided but may vary based on location and qualifications
  • Hybrid work model with occasional in-person requirements
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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