Contact Centre Manager

The Contact Centre Manager at HomeMade is responsible for managing the daily operations of the contact centre team, ensuring high-quality service delivery and continuous improvement. This role involves collaborating with the Head of Operations and other stakeholders to enhance processes and customer experiences, utilizing data-driven insights and team leadership to achieve customer-focused outcomes.

• 14 weeks of paid parental leave for primary carers and 6 weeks for secondary carers plus superannuation
• Hybrid workplace with flexibility for remote work
• One extra paid leave day per quarter
• Floating public holiday to acknowledge significant days
• Reward and Recognition program for celebrating wins

• No specific salary information provided
• Focus on customer advocacy and process improvement may require strong change management skills
• Emphasis on values may indicate a culture-driven environment that prioritizes employee engagement