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Customer Benefits & Loyalty Manager

Mable
Location
Sydney, Brisbane, Melbourne
Posted
26 days ago
Department
Engagement & Retention
What they actually want (must-haves)
  • Experience in customer loyalty or benefits program management
  • Strong strategic thinking and program delivery skills
  • Ability to work collaboratively with cross-functional teams
  • Understanding of compliance requirements related to customer communications
What the job really is

The Customer Benefits & Loyalty Manager at Mable will be responsible for developing and managing programs that enhance customer loyalty and advocacy. This role involves collaborating with various teams to design and optimize customer benefits programs while ensuring compliance with legal and risk requirements. The position aims to create meaningful value for customers and strengthen their engagement with the brand.

Benefits
  • 14 weeks of paid parental leave for primary carers
  • 6 weeks of paid parental leave for secondary carers
  • Hybrid workplace flexibility
  • One extra paid leave day per quarter
  • Floating public holiday for personal significance
  • Reward and Recognition program for performance
Things to weigh
  • No specific salary information provided
  • Focus on customer advocacy and benefits may limit exposure to other marketing functions
  • Role may require navigating complex compliance requirements
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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