Customer Support Specialist

As a Customer Support Specialist at HomeMade, you will provide personalized and high-quality service to customers navigating their care journey. You will collaborate with Support Partners and report to the Customer Support Team Leader, ensuring smooth operations and customer satisfaction. The role requires flexibility in working hours, with a focus on empowering older individuals to manage their care effectively.

• 14 weeks of paid parental leave for primary carers and 6 weeks for secondary carers plus superannuation
• Hybrid workplace with a balance of office and remote work
• One extra paid leave day per quarter
• Floating public holiday to acknowledge significant days
• Reward and Recognition program for celebrating performance

• No specific salary information provided
• The role emphasizes flexibility in hours, which may affect work-life balance
• The job focuses on customer support within the aged care sector, which may require emotional resilience