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Director, Client Success - Austin, TX (Hybrid)

Luxurypresence
Location
Austin, TX
Posted
20 days ago
Department
Client Success
Salary
$160,000 - $190,000
What they actually want (must-haves)
  • 8+ years in Client Success or account management
  • At least 3 years leading leaders (managing managers)
  • Proven track record owning and hitting gross and net retention or renewal and expansion targets
  • Experience scaling a CS team in a high-growth SaaS or subscription business
  • Built operating infrastructure: health scoring, segmentation, playbooks, forecasting
  • Deeply execution-oriented with a strong sense of ownership over the number and the team
Nice to have
  • Experience in proptech, real estate technology, or serving SMB and entrepreneur clients
What the job really is

The Director of Client Success at Luxury Presence will lead a team focused on client retention and expansion within the real estate sector. This role involves managing a team of Client Success Managers, owning retention metrics, and developing operational strategies to enhance client outcomes. The position requires a strong emphasis on utilizing AI and data-driven approaches to improve team efficiency and client engagement.

Benefits
  • Base salary: $160,000 - $190,000
  • Annual performance bonus
  • Equity
  • Comprehensive benefits
Things to weigh
  • Hybrid role with several days per week in the Austin office
  • Focus on AI and automation may require adaptability to new technologies
  • High expectations for performance management and team leadership
Job score4/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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