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← Lumafield

Manager, Customer Support Engineering

Lumafield
Location
San Francisco, CA
Posted
25 days ago
Department
Customer Success
What they actually want (must-haves)
  • Experience in technical troubleshooting
  • Ability to manage customer issues from first response to resolution
  • Strong communication skills for customer interaction and internal collaboration
  • Experience working with hardware, firmware, embedded applications, and cloud software
What the job really is

In this role, you will lead the Customer Support team, handling customer issues from initial contact to resolution. You will be responsible for technical troubleshooting across Lumafield's hardware, firmware, embedded applications, and cloud software, ensuring effective communication with customers and collaboration with internal teams to resolve issues and improve product offerings.

Benefits
  • Competitive cash and equity compensation
  • Health & wellness stipend
  • 401k
  • Parental leave
  • Flexible PTO
  • Commuter benefits
Things to weigh
  • Role involves hands-on technical work
  • Support team is a key touchpoint for customers, indicating high visibility and responsibility
  • Expectations for performance reporting and proactive problem management may require strong analytical skills
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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