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← Lucidworks

Search Engineer, Technical Support

Lucidworks
Location
Remote - US
Posted
6 days ago
Department
Support
What they actually want (must-haves)
  • Experience in technical support or a similar role
  • Strong problem-solving skills
  • Attention to detail
  • Understanding of search technology
  • Ability to communicate technical concepts to non-technical stakeholders
  • U.S. citizenship
What the job really is

As a Search Engineer on the Technical Support team at Lucidworks, you will be a key technical partner for customers, particularly U.S. government clients, assisting them with Lucidworks Fusion and resolving issues related to search experiences. Your role will involve collaborating with Engineering and Customer Success to address product defects, performance issues, and feature requests, while also communicating technical concepts to non-technical stakeholders with empathy and clarity.

Things to weigh
  • Fully remote position
  • Preference for candidates based on the West Coast or those comfortable with Pacific time zone hours
  • Citizenship requirement for supporting U.S. government customers
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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