Implementation Manager (Customer Success)

As an Implementation Manager at Kenko, you will lead the implementation process for new customers, ensuring they transition smoothly from signing to going live with the platform. Your role involves understanding customer needs, configuring the software, training teams, and collaborating with various internal departments to resolve issues and enhance customer satisfaction.

• Real ownership: Help shape how we implement customers as Kenko scales
• AI + SaaS exposure: Work deeply with an AI-first SaaS product and learn how AI is changing a real-world industry
• Direct customer impact: Work closely with business owners and see the impact of your work firsthand
• A voice in the product: Your customer insights can directly influence how we improve Kenko
• Fast growth: Take on more responsibility as you develop and as the company grows
• Performance bonus on top - tied to your impact and performance

• Working hours are aligned with US/PST, which may not suit everyone
• Role requires strong customer-facing skills and the ability to manage multiple priorities
• Position is in-office in Bengaluru, India