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← Kenko

Customer Success Manager

Kenko
Location
Bangalore
Posted
17 days ago
Department
Customer Success
What they actually want (must-haves)
  • 2+ years of experience in Customer Success, Account Management, or another consultative customer-facing role, preferably in SaaS
  • Strong customer-facing and consultative communication skills
  • Strong analytical skills and genuine comfort with data and metrics
  • Genuine curiosity about AI, SaaS, and software
  • Strong commercial awareness and understanding of customer value and retention
  • Excellent cross-functional communication skills
What the job really is

As a Customer Success Manager at Kenko, you will be responsible for managing a portfolio of customers, ensuring their success and retention by building strong relationships and understanding their needs. Your role will involve monitoring customer health, driving product adoption, and collaborating with various teams to address customer feedback and improve processes. This position requires a proactive approach to identify risks and opportunities, ultimately helping customers derive maximum value from Kenko's offerings.

Benefits
  • Performance bonus tied to your impact and performance
  • Night shift allowance for US-aligned working hours
  • Plenty of paid leave, including dedicated period leave for women employees
Things to weigh
  • Role requires night shift hours aligned with US time
  • Position is in-office in Bengaluru
  • Fast-paced environment may require adaptability
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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