As a Tier 2 Customer Support Engineer at JumpCloud, you will specialize in Windows and Active Directory, acting as a subject matter expert to resolve complex technical issues related to identity and directory integration for enterprise customers. Your role will involve deep technical troubleshooting and effective communication with customers, while also expanding your knowledge to support additional platform capabilities such as RADIUS and SSO. Participation in on-call shifts is expected to ensure timely responses to alerts.
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