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← Highlandfleets 2

Customer Success Manager (TX)

Highlandfleets 2
Location
Texas
Posted
19 days ago
Department
Customer Success and Support
What they actually want (must-haves)
  • Strong customer relationship management skills
  • Ability to ensure high levels of customer satisfaction
  • Experience in post-sale customer support
  • Collaboration with cross-functional teams
What the job really is

The Customer Success Manager (CSM) at Highland Electric Fleets is responsible for building and maintaining strong relationships with customers after the sale, focusing on customer satisfaction, retention, and loyalty. The CSM acts as an advocate for customers throughout their journey and collaborates with various teams to help achieve customer goals. This role is remote, based in Texas or Southern California.

Benefits
  • Competitive base salary
  • Performance-based bonus program
  • Health, Vision, and Dental coverage for employees & their dependents
  • Generous Paid Time Off
  • 401(k) program and company match
Things to weigh
  • Remote work option may limit in-person collaboration opportunities
  • Focus on customer retention may involve handling challenging customer situations
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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