HHiring Reality
← Hhaexchange

Sr. Customer Success Manager

Hhaexchange
Location
United States
Posted
20 days ago
Department
Payer
Salary
$120,000 - $140,000
What they actually want (must-haves)
  • Experience in customer success or account management
  • Strong relationship management skills
  • Ability to work with executive and enterprise stakeholders
  • Experience with SaaS solutions
  • Proven track record of driving customer adoption and growth
  • Ability to measure and evaluate client success metrics
What the job really is

The Sr Customer Success Manager at HHAeXchange will lead strategic relationships with major Managed Care Organization partners, focusing on alignment, adoption, and growth across various markets. This role involves working closely with clients from implementation through ongoing support, consulting on best practices for their SaaS solutions, and measuring client success metrics to ensure value realization. The position emphasizes retaining and expanding customer relationships while coordinating cross-functional efforts to meet enterprise-wide initiatives.

Benefits
  • Competitive health plans
  • Paid time-off
  • Company paid holidays
  • 401K retirement program with company elected match
  • Other company sponsored programs
Things to weigh
  • Base salary range is $120,000 - $140,000, which may vary based on multiple factors
  • Role involves working at a corporate level with large clients, which may require extensive travel or flexibility
  • No specific mention of remote work options or work-life balance considerations
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

Applying to Hhaexchange?

See how your résumé matches this role — and tailor it from what actually gets interviews.