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← Happyco

Customer Experience Manager

Happyco
Location
New York City
Posted
25 days ago
Department
Customer Success
What they actually want (must-haves)
  • Strong CXM or customer success experience, including full-cycle launch and lifecycle ownership for customer accounts.
  • Experience working beyond transactional support or customer service, with ownership of customer outcomes and long-term success.
  • Ability to work in person from our partner's New York City office.
  • Comfort operating with autonomy in a fast-paced, sometimes non-standard environment.
  • Technical fluency to speak credibly about integrations, single sign-on, and AI-driven tooling with technical partner teams.
  • Strong judgment and communication skills, with the ability to represent HappyCo directly to a fast-moving, high-visibility partner and its executives.
Nice to have
  • Experience in multifamily property management, proptech, or resident-experience platforms.
  • Familiarity with SSO/identity concepts, AI agents, or MCP-style integrations.
  • Experience working in an embedded partner, strategic account, or co-sell environment.
What the job really is

As a Customer Experience Manager at HappyCo, you will serve as a key liaison between HappyCo and its partners, primarily working from the partner's New York City office. Your role will involve launching and supporting mutual customers, ensuring a seamless customer experience, resolving issues in real-time, and collaborating with internal teams on customer-facing integrations. This position is crucial for maintaining strong relationships and driving customer success in a fast-paced environment.

Things to weigh
  • In-person role with no remote work option.
  • High visibility partnership may involve pressure and urgency in communication with executives.
  • Role requires navigating a sometimes non-standard environment, which may not suit everyone.
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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