HHiring Reality
← Great Gray Group

Service Desk Technician

Great Gray Group
Location
Boston, MA
Posted
10 days ago
Department
Technology
Salary
$65,000-$90,000
What they actually want (must-haves)
  • 2+ years of experience in IT help desk or technical support
  • Strong knowledge of common business applications and operating systems
  • Excellent customer service and communication skills
  • Ability to explain technical concepts to non-technical users
  • Experience with ticketing systems and IT service management
  • Proven ability to prioritize tasks in a fast-paced environment
Nice to have
  • Technical certification (CompTIA A+, HDI, ITIL Foundation)
  • Experience supporting executive-level staff
  • Familiarity with onboarding processes
  • Knowledge of sales tools and CRM systems
What the job really is

The Service Desk Technician at Great Gray Group will be the primary technical support contact for employees, providing assistance with hardware, software, and network issues. This role includes supporting executive leadership and the sales team, managing onboarding for new employees, and maintaining IT equipment inventory. The position operates on a hybrid model with an on-call schedule for after-hours support.

Benefits
  • Competitive compensation package
  • Group medical, dental and vision insurance
  • Employer-paid life and disability insurance
  • Annual well-being stipend
  • 401(k) plan with advantageous employer contribution model
Things to weigh
  • On-call schedule includes after-hours support from 7:30pm ET
  • Hybrid work model with 4 days onsite and 1 day remote may not suit everyone
  • No visa sponsorship available for this position
Job score4/5
Benefits3/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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