HHiring Reality
← Goodleap

Customer Care Advisor

Goodleap
Location
West Roseville, CA
Posted
23 days ago
Department
Customer Care Advisors
What they actually want (must-haves)
  • Strong communication skills
  • Ability to manage multiple platforms simultaneously
  • Experience in consultative customer interactions
  • Ability to handle customer concerns with judgement and documentation
  • Willingness to work towards performance targets
Nice to have
  • Experience in financial products or services
  • Interest in pursuing NMLS license
What the job really is

As a Customer Care Advisor at GoodLeap, you will be responsible for reaching out to borrowers after their home solutions project is completed, guiding them through managing their loans. This role involves running outbound call campaigns, enrolling customers in autopay programs, and addressing customer concerns while managing multiple platforms and meeting performance targets.

Benefits
  • Compensation of $22/hour
  • Potential bonus opportunities
  • Clear growth path into team lead or specialist roles
  • Structured training from day one
Things to weigh
  • Role involves structured outbound calling, which may not suit everyone
  • Job responsibilities may change at the company's discretion
  • No specific mention of remote work options
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Goodleap?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →