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Collections Call Center Representative

Glsllc
Location
Greenville, South Carolina
Posted
19 days ago
Department
Collections
What they actually want (must-haves)
  • Collections, auto finance, banking, lending, call center, or customer service experience
  • Comfortable discussing payment obligations and negotiating resolutions
  • Ability to remain professional when handling challenging customer conversations
  • Organized, detail-oriented, and able to manage multiple priorities
  • Motivated by goals, performance metrics, and bonus opportunities
What the job really is

As a Collections Call Center Representative, you will engage with customers to discuss payment obligations and negotiate resolutions, all while maintaining a professional demeanor during challenging conversations. The role requires you to manage multiple priorities in a fast-paced environment, focusing on performance goals and metrics, and includes a fixed schedule with rotating shifts.

Benefits
  • Compensation: $17.25/hr plus monthly performance bonuses
  • Fixed 40 hours/week schedule
  • No Sundays
  • One night shift per week (12:00PM - 8:00PM)
  • Every 4th rotating Friday (9:00AM - 7:00PM)
  • Every 4th rotating Saturday (8:00AM - 12:00PM)
Things to weigh
  • Fixed schedule may limit flexibility
  • Role involves handling difficult conversations which may be stressful
  • Performance metrics may create pressure to achieve goals
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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