HHiring Reality
← Glsllc

Call Center Manager

Glsllc
Location
Greenville, South Carolina
Posted
18 days ago
Department
Collections
What they actually want (must-haves)
  • Experience leading call center, collections, customer service, operations, or financial services teams
  • Comfortable reviewing metrics, reports, and call activity to identify performance opportunities
  • Ability to manage accountability, performance conversations, and employee development
  • Critical thinking and problem-solving skills
  • Continuous improvement mindset
  • Highly organized and able to balance competing priorities in a fast-paced environment
What the job really is

As a Call Center Manager at GLS, you will lead a team in a fast-paced environment focused on collections and customer service. Your day-to-day responsibilities will include coaching employees, analyzing performance metrics, driving operational improvements, and maintaining a positive workplace culture while ensuring accountability and employee development.

Benefits
  • Competitive base pay and performance bonuses
  • Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
  • 401K with employer match and 100% immediate vesting
  • Paid Time Off (PTO) and paid company holidays
  • Paid Volunteer Time Off (VTO) Annually
  • Tuition Reimbursement
Things to weigh
  • No specific salary figures provided
  • Fast-paced environment may lead to high pressure
  • Focus on performance-driven culture might not suit everyone
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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